@luccar20 - xAI billing dispute

Please refund ! @elonmusk Dear xAI Support Team, I hope this email finds you well. I am writing to formally request a full refund for the charge associated with invoice number 4e0f4a52-a532-4e4d-bc63-05915096f3fc. After carefully reviewing my account activity, I must inform you that I have never used the xAI Grok API at any point. There are no API calls, no token consumption, and no activity recorded under my account. Despite this, I was charged for this invoice without my authorization or any actual usage of the service. I would like to provide some important context: I created an account on the xAI Console but never generated an API key for production use, nor did I make any requests to the Grok API models. I have checked the Usage section in the console and confirmed that there is zero recorded consumption. I was not aware that I would be charged, especially considering the recent changes to the billing model (shift toward consumption-based / invoiced billing). No prepaid credits were intentionally purchased by me for API usage, and I did not enable or request monthly invoiced billing. I understand that xAI’s policy generally states that API credits are non-refundable. However, in this specific case, no services were rendered, no resources were consumed, and the charge appears to have been applied without any corresponding usage on my part. I believe this situation warrants a full review and a refund as an exception, given the complete lack of activity. To assist with your investigation, I am happy to provide: Screenshots of the Usage dashboard showing zero activity. Screenshots of the invoice in question. Any additional account details or logs you may require. Could you please: Confirm what exactly this charge corresponds to (prepaid credits purchase, monthly invoiced usage, auto top-up, or another reason). Review my account’s API usage history internally. Process a full refund to the original payment method for invoice 4e0f4a52-a532-4e4d-bc63-05915096f3fc. @X @xai @XDevelopers

@elonmusk Dear xAI Support Team, I hope this email finds you well. I am writing to formally request a full refund for the charge associated with invoice number 4e0f4a52-a532-4e4d-bc63-05915096f3fc. After carefully reviewing my account activity, I must inform you that I have never used the xAI Grok API at any point. There are no API calls, no token consumption, and no activity recorded under my account. Despite this, I was charged for this invoice without my authorization or any actual usage of the service. I would like to provide some important context: I created an account on the xAI Console but never generated an API key for production use, nor did I make any requests to the Grok API models. I have checked the Usage section in the console and confirmed that there is zero recorded consumption. I was not aware that I would be charged, especially considering the recent changes to the billing model (shift toward consumption-based / invoiced billing). No prepaid credits were intentionally purchased by me for API usage, and I did not enable or request monthly invoiced billing. I understand that xAI’s policy generally states that API credits are non-refundable. However, in this specific case, no services were rendered, no resources were consumed, and the charge appears to have been applied without any corresponding usage on my part. I believe this situation warrants a full review and a refund as an exception, given the complete lack of activity. To assist with your investigation, I am happy to provide: Screenshots of the Usage dashboard showing zero activity. Screenshots of the invoice in question. Any additional account details or logs you may require. Could you please: Confirm what exactly this charge corresponds to (prepaid credits purchase, monthly invoiced usage, auto top-up, or another reason). Review my account’s API usage history internally. Process a full refund to the original payment method for invoice 4e0f4a52-a532-4e4d-bc63-05915096f3fc. @X @xai @XDevelopers